faq / policies
(Note that these same policies are also described in the Policies/FAQ section of my Etsy store ☺)
how long will it take for my order to be made & shipped?
Processing time is 5-7 days after you place your order. If you need your order early for a gift, birthday, etc. just let me know and I'll do my best to meet your deadline! Please note that as a full time student some orders may go out a little bit late, but if that ever happens I will send you an email with an update and ship your order as soon as I possibly can.
Once your item has shipped you will receive an email with a tracking number and other information. Most domestic orders will ship in a padded envelope with USPS First Class 2-5 day shipping, but if you placed an order with multiple items it will most likely arrive in a box with Priority Mail 2 day shipping. All international orders are shipped with First Class International shipping, which takes around 1-2 weeks. Please note that tracking is not available for international orders.
All orders ship from Wisconsin, USA.
what type of payment do you accept?
I accept credit card, PayPal, and Etsy gift cards.
do you have any reviews?
Yes! I have been selling on Etsy for a while now and all my customer reviews can be found there.
Returns and refunds are handled on a case-by-case basis. Contact me if you have any issue with your item and we can find a solution!
I do quality checks throughout the process of making your item, and it is really important to me that my customers receive an item that is well made and what was expected. ☻
how can i contact you, and how long will it take for you to get back to me?
You can contact me using any of the means described here! I try to answer emails and messages every night, and I will get back to you within 24-48 hours for sure.
when does the next collection come out?
I just posted all the new items from my Fall 2017 mini-collection. I'm currently working on a Halloween-inspired project that will be out very very soon - the idea was suggested to me by a few people on Instagram I am so so excited about it! The designs will basically be Shallocat designs but with a ~spooky~ twist. Follow me on Twitter and Instagram for real-time updates!
i have a really cool art/design related project i want to do. could you help me with it?
Yes!!! I started this shop as an outlet for my own creativity and I want to help you find yours too. If you have a zine project, blog, or anything else that you need submissions for or just want to talk about please let me know. I'm really passionate about helping other young people start projects that are important to them, so you can always contact me if you need help.
If you are interested in being a social media sponsor or collaborator, please contact me as well!